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SPOTLIGHT

Sue Vineyard's 24th book, "Recognizing Volunteers and Paid Staff: The Art, the Science and a Gazillion Ideas!"

Here is what Sue had to say about the quality and service she continually receives from Kilbourne:
"I have been impressed with the items from K & K for 20+ years...the quality gets better every year! DVS's tell me how pleased their volunteers and staff are to get their items...they really know they are appreciated. These folks are experts at recognition, a subject dear to my heart...I'm glad we have them to count on!"
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Guarantee: We guarantee that every product we sell will be completely satisfactory. Your satisfaction is our main concern. Replacement or refund will be made at your request.

Samples: We will lend samples without obligation.

Delivery: Most of our volunteer and auxilary pins, guards and charm attachments are in stock for prompt shipment. Please allow additional time for delivery in March and April. For reorder of custom awards allow four to six weeks. Additional time is needed if a new die is required. Custom cloth emblems require six weeks.

Artwork & Design Services: Send us your logo, text and ideas [ Fax: 877.967.7007 ] Our service department will help you create that special award. We will provided a sketch at no additional charge or obligation.

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Frequently asked questions

General Information:
Custom jewelry requires a die. The one time die charge will range in price from $75 to $375 depending on the complexity of the die and quantity ordered.

Gold and Silver Plated metal,
Karat Klad and Rhodium Silver,
Gold Filled and Sterling Silver:
Gold and Silver plating is an electroplated single layer of 24kt gold or Nickel Silver. Karat Klad is several layers of gold to achieve a gold filled quality, Rhodium is a premium silver finish - non tarnishing and long lasting. Gold Filled has an actual layer of solid gold on the pin, Sterling denotes a solid silver piece.

Design Services
Using the latest in drawing technology, we can take your logo and/or idea and furnish sketches and sample for you approval. There is no obligation to order. We give you the best in die struck, hard enamel jewelry; guaranteed.

Delivery:
Initial custom orders take approx 6-8 weeks. We can rush certain orders in as little as 10 working days - charges may apply. On re-orders allow 4-6 weeks.

Guarantee: We guanantee that every product we sell will be completely satisfactory. Your satisfaction is our main concern. Replacement or refund will be made at your request.

Samples:
We will lend samples without obligation.

Pins & Attachments:
In some cases a pin is shown with a guard or charm attached, but they are priced seperately.